24/7 Guest Messaging
Fast, friendly responses with escalation protocols for after-hours issues.
Vacation Rental Solutions
Professional Hosting Without the Hassle
Remote Hosting for Vacation Rentals in BC & Alberta
We manage guest communications, turnovers, pricing, and reviews — so you can enjoy the rewards of ownership without the stress of daily operations.
Less Hassle. More Five-Star Reviews.
We bring structure, responsiveness, and local insight to every stay — so you step back from day-to-day tasks while your property performs at its best.
Turnover Coordination
Trusted local partners, checklists, and photo verification to keep standards consistent.
Smart Pricing & Calendar
Seasonal rules and event-based adjustments to protect ADR and drive occupancy.
Issue Triage & Vendors
Clear playbooks for lockouts, utilities, noise, and maintenance — handled end-to-end.
Review Management
We request, respond, and dispute when needed — steadily lifting your rating.
Monthly Performance Reports
Simple dashboards covering bookings, ADR, occupancy, and guest sentiment.
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How It Works
A straightforward, transparent process that gets your property running smoothly — and keeps it that way.
Consultation & Property Review
We discuss your goals, current setup, and any pain points. If helpful, we’ll do a quick audit of your listing and calendar.
Onboarding & Systems Setup
We configure guest messaging templates, pricing rhythms, and turnover schedules with trusted local partners.
Go Live & Daily Management
We manage communications, issues, and reviews in real time — you get fewer headaches and happier guests.
Continuous Optimisation
We track occupancy, ADR, and guest feedback, refining your strategy around demand, seasonality, and events.
Prefer a lighter-touch engagement? We can tailor this process for peak seasons or specific parts of your operation.
Results You Can Count On
With over 15 years in hospitality leadership, we help owners across BC and Alberta run smoother operations, earn stronger reviews, and protect their time — without the daily hassle.
15+ yrs
Hospitality operations experience
Superhost
Consistently high guest ratings
BC & AB
Western Canada focus
24/7
Guest messaging & support
Led by Norman Duchaine, a hospitality operations leader specialising in guest experience systems, labour modelling, and performance reporting for short-term rentals and boutique hotels.
Proud Airbnb Superhost managing top-rated properties across Western Canada. View Airbnb Profile ↗
We’ll Take It From Here.
From guest messaging to turnovers and pricing, we manage the details that matter—so your vacation rental runs smoothly and your guests leave five-star reviews.
Why Duchaine Hospitality Services?
We’re a Western Canada–built, owner-led firm with 15+ years in hospitality operations. Having lived and worked across BC and Alberta, we understand the realities of your market — the seasonal swings in Whistler, wine-country peaks in the Okanagan, and urban dynamics in Vancouver and Calgary.
What sets us apart
• Local know-how: Region-specific pricing rhythms, guest expectations, and bylaw awareness.
• Operational rigour: Clear playbooks for guest comms, turnovers, and quality control.
• Right-sized support: Flexible structures and transparent pricing to match your goals.
What you can expect
• Smoother day-to-day operations and more five-star stays.
• Strategies tailored to your property and neighbourhood.
• Guidance to navigate changing regulations with confidence.
• Next step
Contact us to see what the right plan could look like for your property in BC or Alberta!